Privacy Policy
This Policy explains how PE pixelperfeect.com, EDRPOU 06278690, Unit 7, Business Center Horizon, 28 Yevhena Chykalenka Street, Kyiv, 01001, Ukraine ("we"), processes personal data submitted for appointment requests and estimate inquiries, under Law of Ukraine No. 3993-IX 'On Personal Data Protection'.
1. Controller and contacts
PE pixelperfeect.com, EDRPOU 06278690, address above. Email: contact@pixelperfeect.com. Phone: +380 966 059 4622. Legal representative: Lucas Schmidt, Managing Director.
2. Data we collect
- Name, phone, email and service address.
- Request details: equipment, fault description, preferred appointment times, uploaded photos.
- Technical data: IP address, device and browser type, cookie identifiers.
3. Purposes and legal bases
- Processing appointment requests and preparing estimates — pre-contract steps under Law of Ukraine No. 675-VIII 'On Electronic Commerce'.
- Providing repair and inspection services and handling complaints — contract performance and Law of Ukraine No. 1023-XII 'On Protection of Consumer Rights'.
- Records, service quality and defence of legal claims — legitimate interests.
- Analytics and marketing cookies — your prior consent, withdrawable at any time.
4. Retention
Request data: 24 months from last contact. Contract and accounting records: as required by Ukrainian law, usually 3 years. Analytics: up to 12 months. Then data are deleted or anonymised.
5. Sharing
Only with technicians assigned to your request, IT and hosting providers acting as processors, and authorities where legally required. We never sell personal data.
6. Cookies
Non-essential cookies, analytics and marketing tags are set only after your prior, specific and informed consent (Law No. 3993-IX). See the Cookie Policy.
7. Your rights
Access, rectification, erasure, restriction, portability, objection and withdrawal of consent — write to contact@pixelperfeect.com. We reply within 30 days. You may also complain to the Ukrainian Parliament Commissioner for Human Rights.
8. Complaints
Write to us first at the contacts above; we respond within 30 days. Consumer complaints may also be filed with the State Service of Ukraine on Food Safety and Consumer Protection (Law No. 1023-XII 'On Protection of Consumer Rights').